2026知到答案 酒店情境英语（厦门南洋职业学院） 最新智慧树满分章节测试答案

模块二 单元测试

1、多选题：
Besides bedrooms and bathrooms, suites may also be equipped with（ ）.
选项：
A:dining area
B:a living /sitting room
C:balcony
D:a study room
答案: 【dining area;
a living /sitting room;
balcony;
a study room】

2、单选题：
Which of the following translations are NOT CORRECT?不正确的翻译是哪项？（ ）
选项：
A:accessible room无障碍房间
B:non-smoking room无烟房
C:adjoining rooms相邻房
D:connecting room相邻房
答案: 【connecting room相邻房】

3、单选题：
If we answer the phone from a guest after three rings, first we could say（ ）.
选项：
A:I am sorry to have kept you waiting. Sir/ma’am.
B:May I have your name, Sir/ma’am?
C:What can I do for you, sir/ma’am?
D:Do you have a reservation, sir/ma’am?
答案: 【I am sorry to have kept you waiting. Sir/ma’am.】

4、判断题：
We can get the names by asking “May I have your name, Sir/Madam?”, and it’s more polite to address them with Mr./Mrs./Miss/Ms. XXX . （ ）
选项：
A:错
B:对
答案: 【对】

5、多选题：
Which of the followings could be used when dealing with a guest who wants to cancel a reservation ( )。
选项：
A:Your deposit will be refunded to your account in 7 days.
B:Would you like me to send a confirmation letter to your email box?
C:Since you have canceled it before 4 p.m. on March 2, there’s no cancellation charge.
D:Yes, Mr./Ms XX. You booked one queen room for 3 nights from Apr. 2-4. Is that right? Do you need to cancel it?
答案: 【Your deposit will be refunded to your account in 7 days.;
Would you like me to send a confirmation letter to your email box?;
Since you have canceled it before 4 p.m. on March 2, there’s no cancellation charge.;
Yes, Mr./Ms XX. You booked one queen room for 3 nights from Apr. 2-4. Is that right? Do you need to cancel it?】

模块三 单元测试

1、单选题：
A guest wants to check in, and he tells us that he has a reservation. So we could say （ ）。
选项：
A:Good morning/afternoon/evening, Welcome to XX Hotel.
B:May I have your name, please? …Yes, Mr./Ms. SMITH. You booked a standard room for 2 nights on June 7-8. Is that right?
C:Sir/Madam, do you have a reservation?
D:Here is your passport. Please keep it.
答案: 【May I have your name, please? …Yes, Mr./Ms. SMITH. You booked a standard room for 2 nights on June 7-8. Is that right?】

2、多选题：
You are checking in a guest without a reservation. The guest wants a standard room, but there are not any standard rooms. We could say （ ）.
选项：
A:Sorry, but I can only offer you a walk-up rate at 550 yuan for a standard room including breakfast.
B:Sorry, there are not any standard rooms available now. Would you like to try our doubl